SMS Terms & Consent

1. Program Description

HumanixOS enables nonprofit organizations to send SMS text messages to clients, program participants, volunteers, and donors who have explicitly opted in to receive them. Typical messages include appointment reminders, service notifications, program updates, event invitations, check-in confirmations, and responses to inbound questions from the recipient.

Each organization operates its own sending number(s) and is solely responsible for the content it sends. HumanixOS provides the platform; it does not send marketing messages on its own behalf to program recipients.

2. How You Opt In

You will only receive SMS messages from an organization using HumanixOS if you have given that organization express consent through one of the following methods:

• Checking an SMS consent box on a public intake, enrollment, or registration form operated by the organization.
• Providing your phone number and SMS consent on an uploaded roster or import where you had previously agreed in writing or verbally to be contacted by text.
• Agreeing verbally or in writing with a staff member of the organization, who then records that consent on your behalf.
• Replying START or YES to a previous message from the organization to restart messages after a prior opt-out.

Consent to receive SMS is never a condition of receiving services or making a donation.

3. Message Frequency

Message frequency varies by organization and by the services you are enrolled in. Most recipients receive fewer than five messages per month. You may receive more messages in periods immediately before or after appointments, events, or program deadlines.

4. Message & Data Rates

Message and data rates may apply. Standard messaging rates from your mobile carrier apply to every message you send or receive. HumanixOS and the organization contacting you do not charge you directly for messages.

5. Opt Out — Reply STOP or STOPALL

Messages are categorized into three purposes so you can opt out of marketing without losing messages you actually need:

• Transactional — account-level messages such as confirmations, security notices, and replies to your own inbound messages.
• Event alerts — reminders for events you specifically registered for (e.g. an upcoming workshop).
• Promotional — newsletters, fundraising appeals, broadcast announcements.

Reply STOP (or any of UNSUBSCRIBE, END, QUIT, CANCEL, OPTOUT) to any message and the organization will stop sending you promotional messages. You will still receive event reminders for events you registered for and any account-level transactional messages.

Reply STOPALL to opt out of every SMS purpose — promotional, event alerts, and transactional — across all of the organization's sending numbers.

After you opt out, you will receive one final confirmation message. To begin receiving messages again, reply START or contact the organization directly.

6. Get Help — Reply HELP

Reply HELP or INFO to any message to receive information about the organization contacting you and instructions to opt out. You can also contact the organization directly using the contact details they provided at enrollment.

7. Supported Carriers

HumanixOS supports messaging to major U.S. mobile carriers including AT&T, Verizon, T-Mobile, US Cellular, and other carriers. Carriers are not liable for delayed or undelivered messages.

8. Privacy & Data Sharing

Your mobile phone number and SMS consent status are stored only for the purpose of communicating with you on behalf of the organization you opted in with. We do not sell, rent, or share your phone number or SMS consent data with third parties for marketing purposes, and we do not share this data with affiliates for their own marketing. Message content is transmitted through our SMS provider (Telnyx) solely to deliver the message to the carrier.

For a full description of how we handle personal data, see our Privacy Policy.

9. Contact

Questions about this SMS program or a specific message you received should go to the organization that sent it. For questions about HumanixOS as a platform: